FAQ's

Frequently Asked Questions


To make your stay with us as enjoyable as possible we have compiled a list of the most frequently asked questions that we receive here at the Karijini Eco Retreat.


If you can't find the answers to any other questions that you may have please feel welcome to email reservations@karijiniecoretreat.com.au or call us on +61 8 9286 1731.

 

 

COVID-19 Policy & Procedure


*Update* The WA Health Minister has announced that further easing of Covid-19 measures will come into effect on Friday 29th April 2022, with the easing of proof of vaccination requirements for venues and businesses, removal of density and capacity limits, and face masks no longer mandatory except in high risk settings. Masks are still encouraged where physical distancing is not possible. Travel to remote Aboriginal communities remains restricted. As a result, we have reviewed our Guest Policy and will no longer require proof of vaccination at the Karijini Eco Retreat. We trust that our valued guests will continue to practice good hygiene to prevent infection in our vulnerable commnunities, staff and fellow guests.

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Your safety, health and well-being remains our top priority and we are monitoring advice daily from the relevant government and health authorities to keep up-to-date and assess our continued response.


To assist us in keeping our guests, staff and local community safe and well, extra precautions are currently in place. With these precautions we aim to provide reassurance to your travel plans. This is a changing situation and may be updated at our discretion:


● Proof of up-to-date Covid-19 vaccination status or approved medical exemption for people aged 16 years and over is required to enter and stay at the Karijini Eco Retreat. If not using the ServiceWA app or the Express Plus Medicare app, a valid form of photo identification will also need to be presented.


● Contact registers are mandatory. Check-in via the SafeWA QR code or manual contact register upon arrival at reception and each time you visit the restaurant, bar or kiosk.


● Mask wearing requirements are currently in effect for people aged 12 years and over in all public indoor settings. It is recommended you wear a mask outdoors where physical distancing is not possible.


● Density and capacity limits are currently in place at the restaurant and bar (2sqm rule).


● We have increased our focus on our hygiene procedures with careful and rigorous cleaning and disinfecting in all areas. Our staff are fully trained on best practices and have completed the mandatory Hospitality & Tourism Covid-19 Hygiene Training program courses.


● Good hand hygiene, sneeze/cough etiquette and social distancing procedures are in practice. Soap is available.


● Should you be feeling unwell, or have a suspected case of coronavirus (Covid-19), or have been in contact with someone with a confirmed case, we ask that you please remain at home until you receive medical clearance. Guests aren’t permitted to self-isolate or quarantine at the Karijini Eco Retreat as our accommodation and facilities are not suitable for this purpose.


● “Looking after each other” – please be aware that there are a number of vulnerable Aboriginal communities in our region. To help keep them safe, they are currently not open to visitors. Plan your trip in advance to help you navigate remote areas and avoid entering restricted areas: https://www.wa.gov.au/government/covid-19-coronavirus/covid-19-coronavirus-remote-aboriginal-communities-travel


● For information on park access, road conditions and closures within the Karijini National Park, please visit: https://alerts.dbca.wa.gov.au/

 

 

COVID-19 Cancellation Policy


Our normal cancellation policies are in place, however if a government imposed border closure or snap lockdown occurs that will impact your stay, or if you are unable to travel due to coronavirus (Covid-19) illness, and you have missed the refund period, we will extend an option to take a 12 month credit instead so you can postpone your stay.


Cancellations must be received by the Karijini Eco Retreat reservations team via email reservations@karijiniecoretreat.com.au or phone +61 8 9286 1731.


Cancel 14 or more days prior to your arrival date = full refund
1-13 days prior to arrival = 50% of the booking total charged
Day of arrival and no shows = 100% of the booking total charged (no refund)
Guest curtailment / early check-out policy = 100% of the booking total charged (no refund)


View our Booking Terms & Conditions here.

View our Waiver, Release, Discharge & Indemnity here.

 

 

Travel Restrictions


Travel restrictions and border arrangements are constantly changing. Please refer to the relevant government advice before travelling.

 

 

Questions


If you have any questions please contact our reservations team via email reservations@karijiniecoretreat.com.au or phone +61 8 9286 1731.

 

We look forward to welcoming you to the Karijini Eco Retreat and wish you a fantastic holiday.

 

 

About Karijini National Park

Are pets permitted in the National Park?
Do mobile phones work in Karijini National Park?
Can I use a drone in Karijini National Park?
What are the roads like? Do I need a 4WD Vehicle?
Are camp fires permitted?
What is the temperature like?
Where can I get a National Park Pass?

Facilities

Are there any laundry facilities at the Karijini Eco Retreat?
Is there WiFi?
Do you provide luggage storage?
I would like to self-cater, what cooking facilities are available for me to use?
Are there showers on site for campers?

Quick Facts

Are airport transfers available?
Where is the closest fuel station?
Where is the closest airport?

Karijini Eco Retreat

What time is check-in?
Can I use my credit/debit card?
I am a commercial Tour Operator or Travel Agent, how do I make a booking?
How do I get to Karijini Eco Retreat?
Are children welcome at the property?
What should I bring?

Eat & Drink

Do I need to book in for the restaurant?

Accommodation & Camping

Do any campsites have water?
Is there grey water disposal?
Can I pre-select my actual campsite?
Do the Deluxe Eco Tents have air-conditioning?
Can I request to be allocated near friends or family?
Can I use my CPAP (Sleep Apnea) machine?
Do any campsites have power?
Do the tents or cabins have refrigerators?
Are tea & coffee making facilities available?
Can I bring my own electrical appliances to the Karijini Eco Retreat?
Can I use my own generator?
How many vehicles/people can stay on one campsite?
Is the water drinkable?
Is linen provided?
Do the Eco Cabins have power?
Do the Eco Cabins have secure facilities?