Deposit, Payment & Cancellation Policy.
The following policies and procedures approved by Gumala Tourism apply to all bookings for the Karijini Eco Retreat (Eco Tents and Campsites) made by telephone, e-mail and via the web.
The WA School Holiday/Long Weekend terms and conditions apply to all reservations staying during the following event periods and are inclusive
Easter 6th April 2012 to 9th April 2012
Foundation Day 4th June 2012
Queens Birthday 1st October 2012
West Australia School Holidays
Term 1 6th April to 25th April 2012
Term 2 7th July to 23rd July 2012
Term 3 29th September to 15th October 2012
NB: All dates are subject to change
Booking Terms & Conditions
Policy for WA School Holiday/Long Weekend Dates
• Minimum stay of 2 nights will apply
• Deposit equal to total accommodation package cost for one night to be paid at time of booking if booked more than 42 days prior to arrival date
• Balance payment due no later than 42 days prior to booked arrival date
• Bookings made less than 42 days prior to arrival are to be paid in full at the time of booking
We reserve the right to cancel the booking if we are unable to collect payment.
Guest Cancellations
Policy for WA School Holiday/Long Weekend Dates
Guests advising cancellations:
• 42 days or more prior to the booked arrival date will be entitled to a full refund of deposit monies paid
• Less than 42 days out but more than 7 days prior to the booked arrival date will be charged a one night accommodation package fee plus a $30 administration fee per booking (or part booking) and the balance of monies held will be refunded
• Less than 7 days prior to the booked arrival date will be charged a cancellation fee of 50% of all monies paid plus a $30 administration fee per booking (or part booking) and the balance of monies held will be refunded.
Booking Terms & Conditions
Policy for Non WA School Holiday/Long Weekend Dates
• Minimum stay of 1 night
• Deposit equal to total accommodation package cost for one night to be paid at time of booking
• No further payment prior to arrival required
We reserve the right to cancel the booking if we are unable to collect payment.
Guest Cancellations
Policy for Non WA School Holiday/Long Weekend Dates
Guests advising cancellations:
• 42 days or more prior to the booked arrival date will be entitled to a full refund of deposit monies paid.
• Less than 42 days out but more than 7 days prior to the booked arrival date will be charged an admin fee of $30 per booking (or part booking) and the balance of the funds held will be refunded.
• Less than 7 days prior to the booked arrival date will not be entitled to a refund of any deposit monies paid (but no admin or other fees will be charged) and the balance of funds held will be refunded (if any).
Early departure/cancellations beyond Guest control
Circumstances beyond Guest control i.e. weather/road closures/bush fire/infrastructure problems because of remote operation etc:
In the event that guests need to depart because we have to make them leave for some reason beyond the guests control or if they cannot get in due to road closures etc. then they will only be charged for what they have consumed (if anything) i.e. accommodation charges for the nights they have stayed, food, beverages and kiosk sales.
A refund of unused nights paid for in advance will be given and no administration fee will be charged.
Guest Curtailment
Policy for WA School Holiday/Long Weekend Dates
Should guests wish to leave early through their own choice they will:
• Lose any deposit monies paid and
• Be charged for anything they have consumed to the date of the cancellation and
• Be charged a cancellation fee equal to 50% of the accommodation charges that would have been charged to their account for the balance of booking which is unused at the time of cancellation.
Policy for Non WA School Holiday/Long Weekend Dates
Should guests wish to leave early through their own choice they will lose any deposit monies paid and be charged for anything they have consumed to the time of departure.
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